Common questions
Can I reschedule or cancel a booking?
Yes — free up to 24 hours before the start time, right from the app. Inside 24 hours a small fee applies, since your Keeper reserved that time for you.
What if I'm not happy with a cleaning?
Tell us within 48 hours and we'll make it right — a redo or a credit, your choice. Before & after photos are already on the job record, so resolution is quick.
How do professionals get paid?
The platform pays professionals weekly, by direct deposit. Clients never pay cash at the door, and pros never chase payments — the payout for every job is shown before they accept it.
How do I become a Keeper professional?
Apply in about 10 minutes. After your background check and free certification, you're ready to receive offers — or book an intro meeting with our team first if you prefer a guided start.
Is my home's information safe?
Your address is shared only with your assigned professional, and location tracking runs only en route to a confirmed job. See our privacy policy for the full picture.